ENCINO, CA - DECEMBER 21, 2011 - FPA Technology Services, Inc. (FPA), the leading full service IT consulting firm in Los Angeles, is proud to announce that it has received the CompTIA MSP Partners Trustmark for its use of industry-accepted best practices for service delivery and customer interaction.
The CompTIA MSP Partners Trustmark developed by the leading non-profit association for the information technology industry, signifies that FPA is committed to serving its customers in a manner that’s based on the industry’s best practices.
“This credential identifies FPA as an IT service provider that’s demonstrated a high level of competency through their use of prescribed industry best practices and processes.” said Todd Thibodeaux, President and Chief Executive Officer, CompTIA.
"We're honored to have achieved this certification as it indicates our commitment to the quality of service we strive to deliver to our clients each and every day. We look forward to continuing this commitment and finding additional ways to improve our service delivery increasing the overall value we provide to our clients" added Craig Pollack, FPA's Founder and CEO.
To attain the CompTIA MSP Partners Trustmark, FPA was evaluated on a number of aspects of their business operations including organizational structure, technology tools and systems they utilize, standard operating procedures, and IT service specific activities they’re engaged in, for network, server or end-user devices.
FPA also agreed to abide by an industry code of conduct that requires a commitment to conducting advertising, service delivery and overall business practices in the most ethical manner.
The CompTIA MSP Partners Trustmark is one of several business credentials offered by CompTIA to IT industry companies as a way to demonstrate that their business adheres to the industry's best practices and demonstrates to current and potential customers they have the dedication, knowledge and resources to perform quality service. Visit CompTIA Business Credentials to learn more.